3 new colors revealed
Reach 48.2KEngagement 6.1K
Run comments and DMs
all in one place
AI auto-reply · Unified inbox · Auto-translate · Insights
O@onul.shop
English
Comment List
All commentsNo repliesNegativeInquiryHiddenNot bulk-replied
Real-time detection onClassify Comments
Today2026. 09. 18.
Mmarco.rossi1mReplyInquiryAI chatbot replying
Spedite in Italia?
Aanon_88412mReplyNegativeHidden
This shop is a scam, don't buy from them
Eemma.jones4mReplyInquiry
How do I exchange for a different size?
Jjess._.m6mReplyInquiry
When will my order ship?
Yesterday2026. 09. 17.
Kkatie_daily1dReplyAuto DM
Bought it as a gift and even the packaging is gorgeous
Brands across many industries are growing with Conma.
AI auto-reply
Inquiries don't stop
when you clock out
Answer inquiries instantly, surface the comments that matter
AI Chatbot
- Add your knowledge base and reply guidelines, and AI tailors an answer to every inquiry
- Inquiries that are hard to answer are marked 'Needs attention' and handed to your team
- When your team replies directly, AI pauses in that conversation
Real-time comment detection
- The moment a comment comes in, Conma detects and classifies inquiries and negative reactions
- Comments that need attention are pinned to the top so you see them first
- Abusive comments can be hidden automatically, depending on your settings
Auto DM
- When a comment comes in, the DM you set up is sent automatically
- Everyone or followers only: you choose who receives it
- Check DM performance by sends and opens
Can I place an order on the weekend?
AI Chatbot
Yes, you can order 24/7. Weekend orders go out on the next business day, in the order received.The exchange period has passed. Is there anything I can do?
AI Chatbot
A team member will look into this for you.olivia.kNeeds attention
The exchange period has passed. Is there anything I can do?
user_01Negative
Shipping is taking forever, when will it arrive
user_02Inquiry
When will this color be restocked?
user_03General
So pretty!
user_04Negative
I requested a refund and still no reply
Live
Auto-hide negative comments
Target postNew arrivals launch event
TriggerWhen a comment contains "link"
Followers onlySend to followers only
MessageHere's the link you asked for
1,190
Sent
68.4%
Open rate
21.7%
Click rate
katie_daily
Here's the link you asked for. Take a look at the details below.
New arrivals launch eventconma.ai
Thanks! I'll check it out now.
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Unified comment · DM management Automatic foreign-language translation
Comment filter · only the one you pick is applied
All comments
No replies
Negative
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Hidden
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| Author | Comment | Date | Classification |
|---|---|---|---|
| emma.jones | How do I exchange for a different size? | 09-16 | Inquiry |
| ryan__k | Any plans to restock? | 09-16 | Inquiry |
| jess._.m | How much is shipping? | 09-15 | Inquiry |
| katie_daily | Will there be more colors? | 09-15 | Inquiry |
| marco.rossi | Do you ship internationally? | 09-14 | Inquiry |
312 of 3,204 comments classified as Inquiry
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Comment export
Pick only the comments you need
and download them as a CSV
No more copying comments one by one into a spreadsheet.
Apply filters and a search term to the comments you're viewing, then download to get a CSV with only the comments that match.
- Export exactly what you filtered
Download only the comments that match: negative, inquiry, hidden, no replies, and more. - Collect only what AI classified
Pull just the negative and inquiry comments for customer service or product improvement. - Get customer comments only
Leave out the replies your team wrote and export only the comments you need.
emma.jonesNeeds attention2m
AI chatbot replying · Exchange inquiry
marco.rossi14m
Spedite in Italia?
ryan__k1h
Auto DM · Event entry info
haruka.t3h
サイズ交換できますか？
katie_daily1d
Any plans to restock?
AI chatbot replying
You can request an exchange within 7 days of delivery. Please submit it with your order number on the exchange page linked in our profile.
DM Inbox
- Read and reply to scattered DMs in one place
- See at a glance whether a person or AI replied
- Group recurring inquiries by type and handle them faster
user_01Inquiry
I have a question about sizing
user_02Inquiry
Any plans to restock?
user_03Inquiry
How much is shipping?
user_04General
Love the colors!
Comments
- Reply fast with templates for answers you use often
- Reply to many comments at once
- Find negative and inquiry comments instantly with the AI filter
Ciao! Spedite in Italia?
Hi! Do you ship to Italy?
Yes, we ship to Italy
Sent (translated)Sì, spediamo in Italia
サイズ交換できますか？
Can I exchange for a different size?
Auto-translate
Translate
- Foreign-language comments and DMs arrive already translated
- Reply in English and it's sent in their language
- Choose only the languages you need for Auto-translate
Insights · Reports
There's a reason some posts work
Conma finds it for you
See results at a glance, and decide what to post next
Follower growth
Pick a period to see the trend
Total followers12,480+1,204
New followers+1,386
Unfollowers-182
Net growth+1,204
09/15
Total followers12,216
New followers+102
Unfollowers-13
Insights
- See followers and content performance at a glance
- Compare changes in growth, engagement and reach by period
- When performance jumps, we find which post made the difference
142.6K
Reach
16.4K
Engagement
+1,204
Followers
On-model lookbook
Reach 31.5KEngagement 4.4K
AIAI analysis
Among this period's top-reach posts, on-model shots drove more engagement than product-only shots. Most comments were sizing and restock questions, so we recommend adding sizing info to your next caption.
AI analysis
- Posts that got a great response get a second look from AI
- We sum up the key reasons they worked
- Use the analysis to set the direction of your next content
August 2026 performance report
142.6K
Reach
16.4K
Engagement
+1,204
Followers
Reports
- Just pick a period and your performance report is ready
- Share it easily with your team or clients
- No need to make separate reporting materials
Event Draw
Comment Event Draw: from the draw to collecting winner details, all in one place
Draw winners on your terms, and collect their details too
The old way
- Copying comments into a spreadsheet and checking each one
- Checking follows and duplicate entries by hand
- Collecting winner details separately by comment or DM
With Conma
1emma.jonesWinner
2ryan__kWinner
3jess._.mWinner
4haruka.tExcluded · Duplicate
5katie_dailyCandidate
- Set your conditions and candidates are gathered automatically
- Follow checks and duplicate removal happen automatically
- Get shipping details all at once with a Conma Form
01
Selection methodRandom draw
Selection conditionsFollowing
Comment contains the keyword "join"
Exclusion conditionsExclude emoji-only comments
Exclude previous winners
Number of winners
10 winners
Draw conditions
- Choose a selection method and set your draw conditions
- Turn on only the conditions you need to set inclusion and exclusion rules
- Follow checks and duplicate-entry removal happen automatically
02
1emma.jonesWinner
2ryan__kWinner
3jess._.mWinner
4katie_dailyCandidate
5haruka.tExcluded · Duplicate
6marco.rossiCandidate
Confirmed10
Candidate review
- Review the eligible candidates first
- Excluded candidates are shown with the reason
- If needed, pick candidates yourself and make them winners
03
FieldsName · Phone · Address
ConsentConsent to collection and use of personal data
Congratulations, you won! Please leave your shipping details at the link below.
Thank you!! Just filled it out
Winner details
- Set the details to collect and consent items yourself
- Send winners the details form by DM right away
- No need to gather personal details like addresses or phone numbers yourself over comments or DMs
We never store your social media passwords
Conma never stores passwords or original credentials for Instagram or any other external social media account. We only store the minimum account identifiers the service truly needs, and all data is handled in line with ISO 27001.
ISO 27001 standards
Official Meta API
No passwords stored with Google sign-in
Connect the channels you already use
Just connect your Instagram business account and you're ready to go. You can also connect through a Facebook Page, and manage it together with your team in a workspace.
Instagram
Facebook
TikTokComing soon
YouTubeComing soon
XComing soon
ThreadsComing soon
Frequently Asked Questions
How is Conma different from other social media management tools?
Most social media tools focus on content publishing. Conma specializes in post-publication operations: comment management, engagement, and campaign execution. With AI-powered automation, it enables bulk comment processing, spam filtering, and complete workflow automation.
Which social media platforms do you support?
We support Instagram business accounts and Facebook Pages, and are expanding support to other platforms like TikTok and YouTube. We use official APIs from each platform to ensure safe and reliable integrations.
Can I use it for free?
Yes, we offer a free version. You can start immediately without credit card registration, and use basic comment management and campaign features for free. You can upgrade to a paid plan anytime for more features.
Do you have team collaboration features?
Yes. You can run your account together in a workspace. Invite team members and handle comments and DMs together. A response history showing who handled what, and a content calendar for planning uploads, are coming later.
Is my data securely stored?
Conma does not store any sensitive information required for authentication, such as passwords or original authentication credentials, for Instagram and other external social media accounts, and complies with Meta's official API and security policies. We only store minimal account identifiers such as Instagram account usernames for service provision, and all data processing is conducted in accordance with ISO 27001 standards.
What type of businesses is it suitable for?
It's ideal for all businesses and individuals active on social media, including influencers, brands, and marketing agencies. It's especially effective if you have many comments to manage or run campaigns regularly.
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